Privacy policy

Tradi is not yet open to the public, and today this website collects almost nothing. The sections below separate what we collect now from what we will collect once bookings open, so that you can tell the difference.

TRADI (PTY) LTD (registration number 2026/580212/07), of 32 Draper Street, Newlands, Cape Town, Western Cape, 7708, South Africa, is the responsible party for the personal information described here.

Our Information Officer can be reached at hello@tradi.co.za. Please put Privacy in the subject line.

• Your email address, if you choose to join our launch list, and whether you told us you are a tradesperson, so that we can tell tradespeople when onboarding opens and tell everyone, tradespeople included, when Tradi opens. Nothing else - we do not ask for your name, your phone number or your location.
• Standard server and delivery records. Our hosting and email providers log requests in the ordinary course of running the service, including IP addresses. We use these to keep the site working and to stop abuse of the signup form.
• An anti-spam check on our home page, which carries the signup form. That page loads Cloudflare Turnstile, which checks that a person rather than a script is filling in the form. It sees your IP address and technical signals from your browser. This happens when the page loads, not when you press the button, so it happens even if you never join the list. Cloudflare states that it does not use it to build a profile of you, and it is not a tracking or advertising tool.
• A cookie consent tool on every page of the public site. Each of those pages loads Cookiebot, which shows the cookie banner, holds back optional cookies and scripts until you agree to them, and records your choice. It sees your IP address and technical signals from your browser. It stores your choice, with a random consent ID and the date you gave it, in a cookie named CookieConsent so that you are not asked again on every page. Cookiebot also keeps a log of each consent - that consent ID, the date, your choice and a shortened IP address - so that we can show what you agreed to.

We run no analytics, advertising or tracking scripts. The anti-spam check and the cookie consent tool described above are the only third-party scripts on the site. The anti-spam check may store a short-lived technical value in your browser in order to run that check; the consent tool stores only the consent record described above. Neither is used to identify or follow you. If any of this changes we will say so here, and ask for your consent where the law requires it.

The cookie banner records which kinds of optional cookies you accept in the CookieConsent cookie described above. Optional cookies and scripts stay blocked until you accept them. Use Cookie settings at the bottom of any page to change or withdraw your choice at any time. Your choice does not affect access to the site.

No optional cookies or scripts are in use today, so accepting them currently turns nothing on. We will update this notice before adding any analytics, advertising or tracking.

When the marketplace opens, using it will mean giving us more. We expect that to include:

• Account details - name, email address, phone number.
• Job details - the address where work is to be done, what needs doing, and messages between a customer and a tradesperson.
• For tradespeople, verification material - identity documents, trade qualifications, registrations, insurance and bank details for payouts.
• For customers, bank account details only if a refund cannot go back to the way you paid.
• Reviews and ratings you write, and replies to them.

We will never hold your card details. Card payments are handled by our payment provider; we receive a confirmation that a payment succeeded, not the card.

This section will be replaced with a description of what is actually collected before any of it is collected.

• To send you launch updates - with your consent, given when you join the list. You can withdraw it at any time using the unsubscribe link in any email, or by writing to us.
• To run the service - once bookings open, to perform the agreement between us, and between you and a tradesperson.
• To keep the platform safe and lawful - verification, fraud prevention, and meeting obligations under South African law, including financial record-keeping.

We do not sell personal information, and we do not share it for anyone else’s marketing. We use a small number of operators who process it on our instructions:

• Amazon Web Services - hosting. Our infrastructure runs in the AWS Cape Town region, so the data we store stays in South Africa. AWS’s content delivery network, which answers requests to the site, may handle the request itself, including your IP address, at locations outside South Africa.
• Cloudflare - the anti-spam check. Cloudflare operates outside South Africa, so loading our home page, which carries the signup form, involves a cross-border transfer of your IP address and browser signals, which section 72 of POPIA requires us to tell you. Cloudflare processes it to run and to maintain that check, under their own published terms for the service.
• Usercentrics (Cookiebot) - the cookie consent tool. Usercentrics operates outside South Africa, so loading any page of the public site involves a cross-border transfer of your IP address and browser signals, and of your consent choice, as section 72 of POPIA requires us to tell you. They process it to show the banner and keep a record of the consent you gave.
• Resend - sending email and managing the launch list. Resend operates outside South Africa, so joining the list involves a cross-border transfer of your email address and whether you are a tradesperson, as section 72 of POPIA requires us to tell you. They are bound by contract to protect it and to use it only to deliver our email.

When bookings open, a payment provider will be added to this list. We will name it here before it processes anything.

We may also disclose information where the law requires it, or to establish or defend a legal claim.

• Launch list - until you unsubscribe, or 12 months after launch, whichever comes first. Unsubscribing removes you from the list; we keep a record that the address unsubscribed so that we do not email it again by mistake.
• Consent records - the CookieConsent cookie expires 12 months after your choice, when we ask again; Cookiebot keeps its log of the consent for the period set in our account, so that we can show consent was given. You can ask us for, or ask us to delete, the record linked to your consent ID.
• Server and delivery logs - a short operational period, measured in weeks rather than years.
• Financial records, once there are any, for as long as South African tax and company law requires.

Under POPIA you may ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct anything that is wrong or incomplete;
• delete information we no longer have a lawful reason to keep;
• stop using it for direct marketing, at any time and at no cost;
• object to a particular use of it.

Write to hello@tradi.co.za. We will respond within a reasonable time and will not charge you for a request that is not excessive. We may need to confirm who you are before acting, so that nobody else can make a request in your name.

Information is encrypted in transit and at rest, access is limited to the people who need it, and we hold as little as we can - the best protection for information is not to have collected it. No system is perfectly secure; if a breach affects you, we will tell you and the Information Regulator as POPIA requires.

The Promotion of Access to Information Act 2 of 2000 (PAIA) gives you a separate right to ask for a record we hold when you need it to exercise or protect a right. Our PAIA manual (PDF) explains how to make that request, what it costs, and how long we take to answer. You can also ask the Information Officer for a copy.

We will update this policy as Tradi grows, and the date at the top shows when it last changed. Where a change is material we will tell you rather than rely on you noticing.

If you are not satisfied with how we have handled your information, you may complain to the Information Regulator of South Africa, at inforegulator.org.za. We would rather hear from you first, but it is your right either way.